Dampak Influencer Marketing Dan User Experience Terhadap Keputusan Pembelian Dengan Brand Awareness Sebagai Variabel Intervening Pada Konsumen Sociolla Sun Plaza Medan

Authors

DOI:

https://doi.org/10.55826/jtmit.v5i1.1502

Keywords:

User Experience, Influencer Marketing, Brand Awareness, Purchase Decisions

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh influencer marketing dan user experience terhadap keputusan pembelian, dengan brand awareness sebagai variabel intervening, pada konsumen Sociolla Sun Plaza Medan. Penelitian ini menggunakan metode kuantitatif dengan penyebaran kuesioner kepada 100 responden dan dianalisis menggunakan pendekatan Structural Equation Modeling (SEM-PLS). Metode analisis yang digunakan meliputi uji validitas, reliabilitas, koefisien determinasi, pengujian direct dan indirect effect, serta uji signifikansi model struktural untuk memastikan kelayakan model dan kekuatan hubungan antar variabel. Hasil penelitian menunjukkan bahwa influencer marketing dan user experience berpengaruh signifikan terhadap brand awareness. Selain itu, kedua variabel tersebut juga memiliki pengaruh signifikan terhadap keputusan pembelian. Brand awareness terbukti berpengaruh signifikan terhadap keputusan pembelian serta berperan sebagai variabel mediasi pada hubungan antara influencer marketing dan user experience terhadap keputusan pembelian. 

References

[1] N. Yusof, N. L. Hashim, and A. Hussain, “A conceptual user experience evaluation model on online systems,” International Journal of Advanced Computer Science and Applications, vol. 13, no. 1, 2022.

[2] K. N. Lemon and P. C. Verhoef, “Understanding customer experience throughout the customer journey,” J. Mark., vol. 80, no. 6, pp. 69–96, 2016.

[3] T. Chen, P. Samaranayake, X. Cen, M. Qi, and Y.-C. Lan, “The impact of online reviews on consumers’ purchasing decisions: Evidence from an eye-tracking study,” Front. Psychol., vol. 13, p. 865702, 2022.

[4] N. Anifa and S. Sanaji, “Augmented reality users: The effect of perceived ease of use, perceived usefulness, and customer experience on repurchase intention,” Journal of Business and Management Review, vol. 3, no. 3, pp. 252–274, 2022.

[5] I. Ilham, W. Widjaja, I. N. T. Sutaguna, A. Y. Rukmana, and M. Yusuf, “Digital Marketing’s Effect On Purchase Decisions Through Customer Satisfaction,” CEMERLANG: Jurnal Manajemen dan Ekonomi Bisnis, vol. 3, no. 2, pp. 185–202, 2023.

[6] T. Putri, R. G. Guntara, and A. Prehanto, “The Influence of User Experience on Decisions PLN Mobile User Purchases,” Journal of Investment Development, Economics and Accounting, vol. 1, no. 2, pp. 230–242, 2024.

[7] A. Mishra, A. Shukla, N. P. Rana, and Y. K. Dwivedi, “From ‘touch’ to a ‘multisensory’ experience: The impact of technology interface and product type on consumer responses,” Psychol. Mark., vol. 38, no. 3, pp. 385–396, 2021.

[8] C. Lou and S. Yuan, “Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media,” Journal of Interactive Advertising, vol. 19, no. 1, pp. 58–73, Jan. 2019, doi: 10.1080/15252019.2018.1533501.

[9] G. Wiyasa, M. Padmali, and D. Tambunan, “Peran Influencer Marketing Terhadap Brand Awareness Dan Brand Preference Produk Kecantikan Lokal Indonesia ‘Wardah Beauty’ Dalam Mempengaruhi Keputusan Pembelian Konsumen,” Syntax Literate : Jurnal Ilmiah Indonesia, vol. 10, no. 5, pp. 5175–5192, May 2025, doi: 10.36418/syntax-literate.v10i5.59081.

[10] M. Masyhuri and R. H. Magnadi, “Analisis Pengaruh Customer Experience, Intensitas Periklanan Terhadap Minat Beli Gramedia.Com Dengan Brand Awareness Sebagai Variabel Intervening (Studi Pada Pelanggan Gramedia Semarang),” Diponegoro Journal of Management, vol. 5, no. 3, pp. 92–102, 2016.

[11] J. J. Brakus, B. H. Schmitt, and L. Zarantonello, “Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?,” Journal of Marketing, vol. 73, no. 3, pp. 52–68, May 2009, doi: 10.1509/jmkg.73.3.052.

[12] H. M. Sherren, “The Effect of Social Media Influencers, Word of Mouth, and Brand Awareness on Purchasing Decisions (Case Study of Influencer Titan Tyra and Secondate cosmetic products),” IAR Journal of Business Management, vol. 4, pp. 1–9, May 2023, doi: 10.47310/iarjbm.2023.v04i01.005.

[13] Y. Maharani, “Pengaruh Influencer Marketing dan Content Marketing terhadap Purchase Decision dengan Brand Awareness dan Perceived Value sebagai Variabel Mediasi,” AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis, vol. 5, no. 1, pp. 382–395, Jan. 2025, doi: 10.37481/jmeb.v5i1.1206.

[14] F. Kaefer, C. M. Heilman, and S. D. Ramenofsky, “The impact of a wife’s budgetary and romantic attitudes towards luxury goods on their self-purchases and purchases made for them by their husbands,” Journal of Retailing and Consumer Services, vol. 19, no. 3, pp. 297–303, May 2012, doi: 10.1016/j.jretconser.2012.03.001.

[15] F. D. Davis, “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly, vol. 13, no. 3, pp. 319–340, Sep. 1989, doi: 10.2307/249008.

[16] A. Mishra, A. Shukla, N. P. Rana, and Y. K. Dwivedi, “From ‘touch’ to a ‘multisensory’ experience: The impact of technology interface and product type on consumer responses,” Psychology & Marketing, vol. 38, no. 3, pp. 385–396, 2021, doi: 10.1002/mar.21436.

[17] “Sociolla — SocialAuditor report for Instagram account sociolla | SocialAuditor Youtube & Instagram AI analytics.” Accessed: Oct. 24, 2026. [Online]. Available: https://socialauditor.io.

Downloads

Published

25-10-2026

How to Cite

[1]
“Dampak Influencer Marketing Dan User Experience Terhadap Keputusan Pembelian Dengan Brand Awareness Sebagai Variabel Intervening Pada Konsumen Sociolla Sun Plaza Medan”, JTMIT, vol. 5, no. 1, pp. 636–645, Oct. 2026, doi: 10.55826/jtmit.v5i1.1502.

Similar Articles

41-43 of 43

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)