“Pengukuran Kepuasan Konsumen Menggunakan Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) (Studi Kasus UMKM Ahul Saleh)”, JTMIT, vol. 1, no. 4, pp. 286–295, Dec. 2022, doi: 10.55826/tmit.v1i4.62.